Effective Date: 14/05/2025

1. Introduction & Scope

This Privacy Policy explains how France Vibe (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit www.francevibe.com (our “Website”) or use our services. We are committed to protecting your privacy and handling your data with transparency and care.

This policy applies to all visitors, users, and customers of France Vibe. By using our Website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Personal details (name, email address, phone number)
• Account information (username, password)
• Booking and reservation details
• Payment information (credit card details, billing address)
• Travel preferences and special requests
• Communication with our customer service
• Reviews, comments, and feedback
• Profile information and photos

2.2 Information We Collect Automatically

When you visit our Website, we automatically collect certain information, including:

• IP address and device identifiers
• Browser type and operating system
• Pages viewed and links clicked
• Time spent on our Website and visit timestamps
• Referral source and pages visited before/after our Website
• Location information (if permitted by your device)
• Usage patterns and preferences

2.3 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing behavior. Learn more in our “Cookies & Tracking Technologies” section below.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Providing Our Services

• Processing your bookings and reservations
• Managing your account
• Facilitating payments
• Providing customer support
• Communicating important updates about your bookings

3.2 Improving and Personalizing Your Experience

• Customizing content and recommendations based on your preferences
• Remembering your settings and preferences
• Analyzing how our Website is used to improve functionality
• Developing new features and services

3.3 Marketing and Communication

• Sending promotional emails about special offers or other information we think you may find interesting
• Contacting you for market research purposes
• Personalizing advertisements based on your interests and browsing behavior

3.4 Legal and Security Purposes

• Complying with legal obligations
• Preventing fraudulent activity and enhancing security
• Resolving disputes and enforcing our agreements
• Protecting our rights, property, or safety, and that of our users

4. Cookies & Tracking Technologies

4.1 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly, enabling core features like page navigation and secure areas access.
• Performance Cookies: Help us understand how visitors interact with our Website by collecting anonymous information.
• Functionality Cookies: Allow the Website to remember choices you make and provide enhanced, personalized features.
• Advertising/Targeting Cookies: Used to deliver ads relevant to your interests and limit the number of times you see an ad.

4.2 Managing Your Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to:

• Block or delete all cookies
• Block third-party cookies
• Allow first-party cookies
• Browse in private or incognito mode

Please note that blocking certain cookies may impact your experience on our Website and limit the functionality we can provide.

5. Third-Party Sharing

5.1 Service Providers and Partners

We may share your information with trusted third parties who assist us in operating our Website, conducting our business, or servicing you:

• Payment processors
• Booking and reservation partners
• Customer service providers
• Marketing and advertising partners
• Analytics providers
• IT and cloud service providers

5.2 Business Transfers

If France Vibe is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. User Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 For European Economic Area (EEA) Residents (GDPR)

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limits on how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Rights Related to Automated Decision-Making: Request human intervention for decisions based solely on automated processing

6.2 For California Residents (CCPA)

• Right to Know: Request categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information
• Right to Non-Discrimination: Receive equal service and pricing even if you exercise your privacy rights

6.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at info@francevibe.com. We will respond to your request within the timeframe required by applicable law (typically within 30 days).

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations that apply to us
• Statute of limitations under applicable law
• Our legitimate business interests

Specific retention periods:

• Account information: Until you delete your account or request deletion
• Booking records: 7 years for tax and legal compliance
• Marketing preferences: Until you unsubscribe or request deletion
• Website analytics: 26 months in anonymized form

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Secure Socket Layer (SSL) encryption for data transmission
• Payment information encryption
• Regular security assessments
• Access controls and authentication measures
• Staff training on data protection
• Physical security controls for our premises

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

France Vibe is based in France, but we may transfer, store, and process your information in countries other than your own. When we transfer personal data outside the European Economic Area (EEA) or other regions with data protection laws, we ensure appropriate safeguards are in place, such as:

• European Commission-approved Standard Contractual Clauses
• Ensuring recipients are in countries with adequate data protection as determined by the European Commission
• Obtaining your explicit consent for the transfer

10. Children’s Privacy

Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us at info@francevibe.com, and we will take steps to remove such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with a new effective date. We encourage you to review this policy periodically. For significant changes, we will notify you through a notice on our Website or by email.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@francevibe.com

Postal Address:
France Vibe
[INSERT STREET ADDRESS]
[INSERT CITY, POSTAL CODE]
France

Data Protection Officer:
[INSERT NAME/CONTACT IF APPLICABLE]

13. Additional Information for Specific Regions

13.1 European Union Users

Legal Basis for Processing:

• Contract: Processing necessary for performing our contract with you
• Legitimate Interest: Processing based on our legitimate business interests
• Consent: Processing based on your specific consent
• Legal Obligation: Processing to comply with our legal obligations

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

13.2 California Users

Do Not Track: Our Website does not currently respond to “Do Not Track” signals.

California Shine the Light Law: California residents may request information regarding disclosure of personal information to third parties for direct marketing purposes.

14. Definitions

• Personal Information/Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on personal data, such as collection, recording, organization, storage, alteration, retrieval, use, disclosure, erasure, or destruction.
• Data Controller: The entity that determines the purposes and means of processing personal data (France Vibe in this context).
• Data Processor: An entity that processes personal data on behalf of the controller.